Return Policy

  • Products must be returned within 14 days of receiving your order for a refund provided it is in its original, unused condition.
  • Products must be unworn and unwashed with all tags still attached.
  • Women’s swimwear can only be returned if the hygiene seal is still intact.
  • Underwear cannot be returned for hygiene reasons.
  • Socks can be returned if they are sealed in their original packaging.
  • Any items which are found to have make-up stains on the garment will not be refunded.
  • Please note it may take up to 10 working days from the date we receive your items back to process your refund.
  • We only offer refunds onto the original payment method used to make the order.
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
  • Orders placed separately cannot be returned as one to avoid delay in refund process.
  • Exchanges are not part of our returns policy.


Products purchased from a Selflove event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store, please contact Customer Support.


We’re sorry to hear you have received a faulty item! Please send us the following info:

  • Your Order Number
  • Item Name
  • Photos that show:
  • The fault as clearly as possible
  • Full-length photo of the item
  • The Selflove logo and label